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Terms and conditions

About Green Machine

The company behind greenmachine.life is:

Green Machine IVS
Sydhavnsgade 7
8000 Aarhus

Tel: 31 31 11 32
E-mail: info@greenmachine.life

CVR: 37139238


Where is Green Machine?

Administration and warehouse are located at:

Sydhavnsgade 7
8000 Aarhus
Denmark

If you have questions or would like help and advice, please feel free to contact us on mail or phone. We are very interested in getting feedback on your order so that we can constantly improve our service and products.


Contact Green Machine

Green Machine IVS
Sydhavnsgade 7
8000 Aarhus

Tel: +45 3131 1132
E-mail: info@greenmachine.life

Customer Service Email: info@greenmachine.life
Customer Service Phone: +45 31311132

If you send an email you can expect to receive an answer within one businessday.
Our phones are open at the following times:

Monday - Thursday: 08:00 - 15:00

Friday: 08.00-14.30


Terms & Conditions

Prices

Prices at www.greenmachine.life are given in Danish kroner (DKK) and are incl. 25% VAT.


Payment

At www.greenmachine.life you can pay with the following card types: Visa. Visa Electron, MasterCard, MasterCard, American Express. In addition, it is possible to pay with Viabill or Mobilepay.
We do not charge fees.
The money is withdrawn from your account when the goods are shipped from our warehouse. This will never be a greater amount than you have approved at your purchase.


Order

A purchase of our products consists of 3 steps:

1.) Find items and place them in the shopping cart. Then proceed to the shopping cart. In the upper right corner of the website you will find your shopping cart where you can see the products you have chosen.
2.) Enter your personal information, shipping address, etc. Choose payment method and enter the required information.
3.) After that, you will enter the ePay payment window, a secure payment channel that handles card information. Your purchase has now been completed.


Formation of a contract

You must accept the terms of the trade terms at each trade. It is recommended that you carefully review the terms of trade and engage in the obligations and rights under these terms.


Complaint or error delivery

Our products are covered by the law on the purchase of 24 months in the law of purchase. The right of claim gives you as the consumer the right to complain about any errors and / or deficiencies in our products that have occurred within 24 months of the purchase. It is a prerequisite that the defect has not arisen due to incorrect use of the product or other action that may cause the defect. If you received defective goods, defective items, or would you like to advertise a product, please contact us by e-mail. mail. In the mail, please provide your order number, invoice number and the issue. Please send an email to www.greenmachine.life before attempting to return the item. If your complaint is warranted, it means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation.

If you notice a defect in our goods, we recommend that you complain within a reasonable time frame to maintain your right to rectify the defect. If the product has been damaged during transport, please appeal immediately, as you can therefore prove that it is a transport damage. Complaint to www.greenmachine.life must be made within a reasonable time after you have discovered the error. If you advertise within two months after the error has been discovered, the complaint will always be timely. The item can then be returned for replacement, repair or possibly. crediting. www.greenmachine.life will refund the return costs in case of a legitimate complaint.

If your complaint is justified, we will refund your shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.

The item being returned must be sent to the following address:

Green Machine IVS
Sydhavnsgade 7
8000 Aarhus

When you return the item, please provide a detailed description of the problem. We do not receive packages without shipment or packages sent per. COD.


Right of cancellation and return

As a consumer, you have 14 days of withdrawal when you shop with us. The cancellation expires 14 days after the day you received your item. If you have ordered multiple items in one order but they are delivered individually, the deadline will run from the day you receive the last item.

The deadline implies that you have 14 days from the receipt to let us know that you will cancel your purchase. You can send an email to info@greenmachine.life. You cannot undo the purchase by refusing to receive the item without notifying us at the same time.


Cancellation of part of the purchase

If you have purchased mmultiple items from us you have the option to return one or more items even though they are purchased in one order. Note that you can only get a proportionate share of shipping costs, corresponding to the distribution between the amount of goods you return and the number you hold.


Repayment of purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount that you are responsible for. We will return the money with the same payment method that you used to purchase unless otherwise agreed.

We can withhold payment until we receive the item unless you send us documentation showing that you returned it.

Should there be an error, failure, or wrong delivery, please contact us at info@greenmachine.life and state your order number and invoice number.


Processing of personal data and log statistics

Green Machine leads log statistics, which means we use a statistical system to collect information about user behavior and the page traffic. This is used to optimize the web shop. Only the management, chosen employees in the ordering expedition, and chosen marketing staff have access to these statistics.

For purchases in our web shop at www.greenmachine.life, register with your full name, address, phone number and e-mail address. We register and disclose your personal information to deliver the item to you.

www.greenmachine.life can gather your address information at the National Registry by entering your telephone number. The personal data is stored for 5 years and deleted afterwards. The information is not disclosed to third parties. Personal data will be stored encrypted.

All collection of personal information in our web shop is done with the consent of you as a consumer so you know what information is collected and why. Customer information is kept safe. Information given to www.greenmachine.life will in no way be disclosed or sold. Sensitive information like payment card information will not be saved.

We also collaborate with other companies that store and process data. Companies only deal with information on our behalf and may not use them for their own purposes. We only collaborate with computer operators in the EU or in countries that can provide your information with adequate protection.

The data controller at www.greenmachine.life is customer service.

When registered to Green Machine, you are always entitled to send us your objections to registration. You also have the right to get insight in what information is registered about you. These rights are in accordance with the Personal Data Act. Inquiry should be sent to info@greenmachine.life.


Handling of personal data

For you to make an agreement with www.greenmachine.life through the website, you must register with the following personal information:

Name
Address
Phone number
Email address


E-marketing

By signing up for a newsletter, you will receive our newsletter at the e-mail address that you have used to sign up. The newsletter will contain useful news and information from www.greenmachine.life about products, offers, blog posts, etc. You will only receive the newsletter if you have signed up for an order delivery or otherwise by your own will.

If you no longer wish to receive the newsletter, you can unsubscribe from the link at the bottom of the newsletter or by writing to info@greenmachine.life.


Right to complain

If you as a consumer wish to complain about your purchase, then contact Green Machine Customer Service at info@greenmachine.life. If we are unable to find a solution, complaints can be send to:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg

www.forbrug.dk

If you are resident in a EU country other than Denmark, you can appeal to the EU Commission's online complaint portal https://ec.europa.eu/odr


Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package returned, and you will be responsible if damage occurs during transport.

We ask you to send us an email with order number and invoice number before returning the item to us. Products from www.greenmachine.life must be returned in original and sealed packaging. Any refund of return costs will occur if it is our mistake. If you regret your purchase, you must pay the return fee yourself.

From the date of delivery, you have 14 days’ notice of withdrawal pursuant to Danish consumer agreement laws. The products from www.greenmachine.life are food. Thus, you will lose your right of withdrawal if you have broken the packaging and / or started using the product. We emphasize that all seals must be intact, and all affixed labels must still be on the product. Therefore, DO NOT open the goods after receiving them, if you wish to apply for your right of withdrawal. Our products are foods that cannot be resold if the sealant / package is broken. If the packaging or seal has been broken, the product will not be returned for hygienic reasons, pursuant to §18, subsection. 2, No. 5 of the Consumer Contracts Act.

The item may be useless after opening it, and you will not be able to get your money back then. It is initially our customer service that decides the value of any item of value.

This may for example be in cases where a product is damaged due to improper storage or handling.

Returns cannot, as a rule, be done by refusing a reception unless agreed with our customer service. The cost of returning goods is with you. Please also ensure that the goods are properly wrapped when returned. In your return package you must enclose a copy of your invoice and complete the attached return letter. In the return letter you must fill in information, if you wish to use your right of cancellation and indicate if you want the price of the product refunded.

These return rules apply to selling (to private), and therefore do not apply to goods sold to traders.

Return of products must be directed to:

Green Machine IVS
Sydhavnsgade 7
8000 Aarhus
Tel: 31 31 11 32

E-mail: info@greenmachine.life


Shipping & Delivery

How much does shipping cost?

You can choose from the following freight options:

GLS for package shop of your choice 39.00 DKK
GLS to private address 69.00 DKK
GLS to business address 59.00 DKK
Post Nord 44.0 DKK
Post Nord - with distribution 54.00 DKK

Free freight with the GLS package shop on orders of 500 DKK or more inside Denmark

Sent orders will be charged a shipping price from 39.00 DKK with either Post Nord or GLS. All our products are stocked at our warehouse and shipped from here. The delivery will take place within 1-3 business days from the order date.

The terms of delivery do not apply to Greenland, the Faroe Islands and abroad. Distribution takes place through Post Nord or GLS, and the goods will be delivered to your residence, workplace or package shop.

Green Machine cannot be held responsible for conditions beyond Green Machine's control, e.g. extraordinary events such as natural disasters, landslides, strikes, etc.


Cookie – and Privacy Policy

Cookies

Cookies are data track that documents the user's behavior on a network registered with the user. That means, a cookie is stored on the user's hard disk together with cached files. There is no personal information in a cookie, but there are, however, login information, such as an entered username for certain parts of the web shop.

You can set your internet browser to inform you about new cookies, where you can also disable the use of cookies.

Cookies are used at www.greenmachine.life to increase the website's user-friendliness for you as a consumer.


Privacy Policy

We treat the following personal information:

Contact information such as:

Name
E-mail address (e-mail used at work)
Company address
Job title
Work Telephone

Purpose of processing customer information may be one or more of the following:

Communication about relevant market information
Communication regarding fairs / events
Communication about innovation and development
Administrative when handling orders
Preservation of information with historical value for statistics and the like
Administrative for samples after communication with customers
Administrative upon submission of offers after communication with customers


Transparency

Green Machine complies with the rules for processing information, and therefore provides readily available information about this treatment.


Consent

Most often, our processing of your personal information will be based on another necessary basis than consent. Therefore, we only collect your consent when it is necessary to process your personal information for the purposes described above. If we obtain your consent, however, it is voluntarily if you will agree, and you can retrieve it at any time by notifying us.


Correctness

Green Machine acknowledges that all information is correct and up to date and deleted if they are not correct.


Dispatch of your personal information

We do not disclose personal data to companies for marketing without your consent. In connection with work-related contexts, however, we disclose the most necessary personal information to freight companies or collaborators to finish an agreement with the customer.


Storage and deletion of personal data

We store personal information according to the following criteria:

For practical and administrative purposes, we keep ordinary personal data for up to 5 years after the calendar year from our latest interaction. We only store information for statistics and the like if they have historical value.


Customer Rights

There are several special rights under the Personal Data Regulation when we process personal information about the customer:

The right to be informed about the processing of data
The right to access personal data
The right to rectification
The right to delete
The right to limit treatment
The right to provide data
The right of objection

The customer may make use of his rights, including objections to our treatment, by contacting us. For instance, if a customer has a request to correct or delete his personal information, we will investigate whether the conditions are met and, in that case, make changes or deletions as soon as possible.


Complaints

If you are unhappy with the way your personal information has been processed, you can appeal to the Data Inspectorate, who then investigates the matter and decides.


Security of processing

As the information described above is characterized as "common personal information," they are processed and protected at an appropriate level of security.