Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package returned, and you will be responsible if damage occurs during transport.
We ask you to send us an email with order number and invoice number before returning the item to us. Products from www.greenmachine.life must be returned in original and sealed packaging. Any refund of return costs will occur if it is our mistake. If you regret your purchase, you must pay the return fee yourself.
From the date of delivery, you have 14 days’ notice of withdrawal pursuant to Danish consumer agreement laws. The products from www.greenmachine.life are food. Thus, you will lose your right of withdrawal if you have broken the packaging and / or started using the product. We emphasize that all seals must be intact, and all affixed labels must still be on the product. Therefore, DO NOT open the goods after receiving them, if you wish to apply for your right of withdrawal. Our products are foods that cannot be resold if the sealant / package is broken. If the packaging or seal has been broken, the product will not be returned for hygienic reasons, pursuant to §18, subsection. 2, No. 5 of the Consumer Contracts Act.
The item may be useless after opening it, and you will not be able to get your money back then. It is initially our customer service that decides the value of any item of value.
This may for example be in cases where a product is damaged due to improper storage or handling.
Returns cannot, as a rule, be done by refusing a reception unless agreed with our customer service. The cost of returning goods is with you. Please also ensure that the goods are properly wrapped when returned. In your return package you must enclose a copy of your invoice and complete the attached return letter. In the return letter you must fill in information, if you wish to use your right of cancellation and indicate if you want the price of the product refunded.
These return rules apply to selling (to private), and therefore do not apply to goods sold to traders.
Return of products must be directed to:
Green Machine IVS
Tel: 31 31 11 32